After you’ve placed your order with us, PayPal will send an order confirmation. This also confirms that we have received your order. If you have not received an order confirmation from PayPal, please verify that you have completed the payment process. Now sit back and relax as we prepare your order for you! All products are made after they’re ordered to ensure freshness and potency. For this reason, preparation time may differ.
We will notify you when your order has been shipped and you’ll receive a tracking number to tell you where your order is every step of the way!
USA orders are fulfilled through USPS Priority Mail or First Class Mail. International orders are fulfilled through USPS Priority Mail International.
Please note, YÜLI is not responsible for lost or stolen packages once they have been marked as “Delivered” via USPS Delivery confirmation. If you would like extra assurance, please request signature confirmation service by leaving us an order note at check-out. Signature confirmation is not available for international orders.
We currently offer $8 USPS Flat Rate Shipping domestically, international locations will vary. Orders over $150 subtotal qualify for complimentary flat rate domestic shipping – just enter the coupon OFF150 during checkout.
We are happy to take fulfill expedited shipping requests. Just send an e-mail to us at firstname.lastname@example.org with your address and desired order so we can provide an accurate shipping quote. You will receive a custom invoice and we will ship same day on orders placed before 12 PM.
Shipment time is not guaranteed by USPS nor YÜLI. All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery estimate provided by the carrier. If your shipment has encountered an issue, we recommend calling your local post office for the most up to date information. You can also send us an e-mail at email@example.com with your Order Number, Shipping Address and Tracking Number.
International shipments are subject to customs procedures leaving the United States and arriving in the destination country which may contribute to delays. Delays resulting from customs are a reality of shipping logistics with international shipping. No returns or refunds can be issued due to delays with international shipping.
Orders that are designated for international shipping outside of the U.S. may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.
If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
We want you to be satisfied with your purchase, which is why we make samples of most of our products available to purchase. We also work very hard to try to respond thoughtfully to e-mail inquiries within 24-48 hours. YÜLI will accept returns on most unused full-sized products within 7 days of delivery minus shipping costs and a $4.50 return processing fee. Items should be in their original packaging. Due to the purity and potency of the ingredients used, YÜLI cannot accept opened/used items. Trial version items, limited edition items and special promotion items are considered final sale.
To issue a return, please contact our customer service at firstname.lastname@example.org with your order number and the item you’d like to return. A client care specialist will authorize the request and provide return instructions. We cannot process a return if it not authorized. Returns must be received within 10 business days of return authorization. Refunds will be given within 14 days of your package’s arrival back to our facility. Processing between PayPal and your bank may take an additional 4-5 days business days. You will be notified by e-mail once this is completed. To expedite the return process, please provide us with your tracking number when you make your return.
YÜLI is not responsible for the return cost of shipping and cannot process a refund for unsuccessfully delivered return packages or damage incurred to products during the return process. For this reason we recommend insuring your return package in the case of loss or damage. YÜLI utilizes a system of biometrics to verify returned items have not been opened or used and reserves the right to deny a refund to products that are believed to have been previously used. Please note, returning an item may invalidate the promotions or discounts applied to the order including but not limited to shipping discounts.
For products purchased from a stockist, please consult their store policies.
You may e-mail our customer care team at email@example.com within 5 hours of placing your order to request a cancellation. Due to the products being made after they’re ordered, once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation. Please note PayPal automatically deducts a transaction fee that is not refundable.
Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error: such as a wrong product we will gladly replace your product with a new one. If you have received a damaged or defective product, you may return it for a replacement within 5 days of delivery. Please contact our customer care immediately and we will be glad to replace this with a new product minus cost of shipping once we receive the defective product. To arrange this, please contact customer service at firstname.lastname@example.org with your date of product delivery, order number, and product.
If you would like to exchange an unused product for a different item, please contact our customer service for authorization and return the original product for a full refund minus shipping cost once approval is granted. Unfortunately, we are not able to cover shipping costs for this. You do not need to wait for approval before placing any new orders.
Please note returns & exchanges will require 1 week for our Customer Service team to process.
While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time range. If you have trouble with any promotions, please contact us at email@example.com, and we will work with you! Follow us on Facebook | Twitter for the latest promotions and giveaways!